Order help
Returns & Refunds
This policy explains how FinAquaMart handles product problems. Last updated: 27 September 2026.
When we accept returns
Contact us if an item arrives damaged, is defective, or is different from what you ordered. We do not offer change-of-mind returns for products that are otherwise as described. Your rights under applicable law still apply.
How to report a problem
Email jayashan2@live.com or call 077 470 0047 as soon as you discover the problem. Include your order number, a description, and photos if available. Keep the item and its packaging while we review the issue. Please wait for our return instructions before sending anything back.
Resolution and return delivery
We will review the order and may ask for the item to be returned or inspected. For a confirmed fault, damage, or incorrect item, we will arrange an appropriate replacement or refund and explain how the return will be collected or paid for. If a replacement is unavailable, we will arrange a refund. We will tell you how the refund will be sent; the time for funds to appear depends on the payment method and provider.
Orders cancelled before dispatch
Please contact us promptly if you need to cancel. We will confirm whether dispatch has started and, if applicable, how any payment will be refunded. Your statutory rights are not affected by this policy.